Frequently Asked Questions

You can make a booking by visiting our website rentoport.com via computers or mobile devices such as smartphones, tablets as well as by contacting us by phone.

Different conditions applies in order to rent each car group. Generally drivers are required to have held a valid driving licence for at least 1 (one) year, aged between 21 - 70 and have a valid credit card (depending on country and supplier). For the deposit process to hire vehicles you may be asked to present 1 or 2 credit card(s) according to the selected car group. Further information is given on rental agreement or service contract of the supplier.

Yes. Generally rental age is between 21 and 70. Age criteria is specified in the offer details for each car category.

A Rental Day consist of the car use up to 24 hours and the vehicles may be rented at least for 1 Rental Day. Thus, even 1 hour of rental is charged with one Rental Day fee. However after a 24-hour period of use (which can vary by supplier), in general, for each additional hour of use, 1/3 of the daily rental rate will be applied. In case of a 3-hour extension 1 Rental Day will be added to rental period. In other words, exceeding the 24-hour Rental Day period by 3 hours to 24 hours is considered as use of 1 extra Rental Day.

We advise you to make your reservation in advance 1 year at earliest and 48 hours at latest from the time of hire. However this period may differ according to car group, season and the supplier. In order to take advantage of lowest prices and to avoid supply shortages early booking is recommended.

The price of each rental offer vary according to services provided and features of the vehicle. However V.A.T, mandatory traffic insurance, accident (car damage waiver) and theft (theft protection) insurance is included to all rental prices with differing coverages. Accident and theft insurances may be offered with excess. Detailed information is specified in the offer content.

Many rental companies apply the deposit to the driver's credit card before pick up. Within this process a certain part of your limit would be blocked which cannot be available to use for approx.1 month. So without collecting any amount, it would serve as an assurance to the supplier for the charges that may occur during rental such as traffic fines that is applied to the vehicle's license plate, bridge tolls or toll roads.

Depending on the place of hire, some suppliers may set a different currency for the rental price. To make a easier comparison, you can change the page listing by making choice in your preferred currency. However, as the currency converter is a tool to make a comparison, the amount to be charged to your credit card may vary depending on factors such as bank currency or your payment preference of your extract. If you prefer to pay by money transfer, you will have to pay on the currency specified by the supplier or in case you want to pay with a different currency you may get necessary information from customer relations department via e-mail or phone.

When your rental information and your payment is received in our part, a booking confirmation form will be sent to your e-mail address within 12 hours at latest. If your booking request is confirmed, you may pick up your car by presenting booking confirmation form sent by e-mail. 
In case your reservation request can not be confirmed, you can either select another car or you can get a refund for the total amount paid.

If you are a registered user you can make modifications by logging into your account. If you are not a registered user, you can query your reservation number via "MY BOOKINGS" link and modify your reservation.

If you are a registered user you can cancel your booking by logging into your account. If you are not a registered user, you can query your reservation number via "MY BOOKINGS" link and make the cancellation.

Car visuals represents the group of vehicles in a particular size, type and segment and the bookings are made by vehicle group. Therefore delivered car may either have similar or higher specifications. If the specified vehicle is not available at the time of collection, a car from a higher group may be provided at no extra cost.

The delivery information is indicated in the booking confirmation form sent via e-mail. You may pick up your vehicle at rental office, at the meeting point (meet&greet) or at another address you specified on the booking process. Options may vary by supplier.

In case you are going to be late for picking up your rental in time, you should inform your supplier by contacting via phone or by logging into your account. In particular, for the deliveries that are made at the airports, it will be useful to enter your flight number during your booking process or at least until 6 hours prior to your flight time in order to enable your local supplier track possible delays. Otherwise "no show" rules on the service contract applies. 

The local supplier can check the flight number for delays and hold your reserved vehicle if necessary. In case you do not specify the flight number and you arrive late to pick up the vehicle, your reservation may be void due to no show regulation. 

If the supplier offers the delivery service to address, you can benefit from this service which may require extra charge.

According to the rules specified in the supplier rental agreement you can benefit from this service either by paying one way fee based on the distance or free of charge.

- Driving license which shows that you are eligible to drive the car you requested, valid within the territory of rental, written with the Latin letters.
-Identity card or passport,
-A credit card issued in the name of the driver, which has sufficient limit to meet the deposit amount and valid for at least 6 months from the date of pick-up. (2 credit cards may be requested for some car groups.)
Detailed information is specified in the offer content and supplier rental agreement.
 

Fuel procedure may vary depending on the offer content. But as a rule it is recommended to return the vehicle with the same amount of fuel as collected. For vehicles returned with missing fuel, in addition to the cost of fuel, an additional service fee may be charged as well. In case of return with more fuel than collected no refund will be made.

In case you collect the vehicle with full tank and return with less fuel: You pay for the fuel you have used and a extra service fee may be demanded. Please note that the fuel price may be different than actual gas station prices.
If the vehicle is collected and returned with the same amount of fuel: No extra fee will be charged.
If the vehicle is returned with more fuel than collected: No payment/refund will be made for the excess amount of fuel in the tank.
If you have purchased a tank of fuel before collection and return the vehicle with an empty tank: As you have paid for a full tank of fuel, no extra payment will be demanded nor refunded regardless of how much fuel you used.

For car insurance coverage to be valid, the rental car must be driven by the persons whose credentials are specified in the reservation request form or rental agreement. Otherwise, the insurance coverage would be void. Therefore, the information of each and every person that will drive the vehicle must be specified as the driver or as an additional driver by making the necessary selection during the booking process. 

The offers listed on the site may contain various insurance coverages different from one another. There may be insurances without excess (zero excess) along with the ones with excess. The content of the insurance coverages are specified in the description in the relevant fields. Validity conditions and details can be viewed by clicking on the "T&Cs" link in the upper part of the supplier company logo.

Roughly, if your rental car has an insurance coverage with excess, you are required to pay a certain portion of the cost in case of damage when you have an accident. This portion may be described as "deductible" and may vary depending on car group or supplier. For more details please refer to the rental agreement. Rental offers without excess or 0(zero) excess are also available.

In such situation you should have your accident and alcohol reports by contacting the gendarmerie or police depending on the region you are. You should also communicate with your supplier as soon as possible and report the situation. Further information is available in your rental agreement.

You should take the necessary measures, park the car in a safe spot and communicate immediately with the supplier to report the situation. More information is available in your rental agreement.

In case you need to return the car before the end time of rental period no refund will be made. You may extend your rental period by logging to your account at rentoport.com internet site or by calling our call center if you want to return later. In such case additional fee payable for the period shall be calculated at the current price on the date the request is made. Drop-offs that will be outside office hours may be subject to additional charges.

1 rental day means the use of vehicle up to 24 hours. And grace period is the maximum time allowance that can be added to 1 rental day. In other words, in case of exceeding the grace period permitted by the rental company, 1 extra rental day will be added to the day count. General practice is to add 1/3 of one rental day charge for each hour until the 3 hours-grace period end. Thus exceeding the grace period would lead to an additional charge of full rental day and 1 day use for the extra services.

Usually the hardware that allows the use of autopass (HGS / OGS) is provided free of charge by suppliers. However the charges such as the use of toll road, bridge tolls will be billed along with a service fee.

Hired cars are not allowed outside of the country where the vehicle has been picked-up. Otherwise, as it would be a violation of the agreement, the supplier may limit or prevent the use of the vehicle.

You can make your payment by credit card or money transfer/EFT which may vary according to the supplier. In accordance with the terms mentioned in the offer, the payment of certain services/extras may be collected in the office/desk at the start of your rental instead of booking process.