SERVICE AGREEMENT
(Last updated April 22, 2026)
1. Service description :
Rentoport.com is a mediation service provided by Rentoport Turizm Organizasyon ve Aracılık Hizmetleri Tic. Ltd. Şti. (Istanbul-Turkey) to customers who request reservation over internet or by phone with or without registration, bringing the rental car service conforming to their expectations in an affordable, practical and secure way by comparing and purchasing the services offered by the rental car suppliers.
2. Definitions and Parties :
Rentoport or Rentoport.com: Legal entity that brings brokerage service as Rentoport Turizm Organizasyon ve Aracılık Hizmetleri Tic. Ltd. Şti.
User: Customer (natural person or legal entity) who as registered or unregistered request reservation over internet or by phone and is paying for the service and deemed to drive the rental car.
Lessor: Customer (natural person or legal entity) who without registration or through registration request reservation over internet or by phone and paying for the service and who is NOT deemed to drive the rental car.
Driver / Additional driver: Natural person, whether requested or paid the reservation fee or not, entitled as driver or additional driver in the rental agreement and deemed to drive the rental car.
Supplier: Natural person or legal entity responsible to provide the rental services stated in the listing to the user/lessor/driver(s) through rentoport.com.
Rentoport Service Agreement consists of this Service Agreement and its inseparable parts as attachments Reservation Request Form, Booking Confirmation Form and Remote Sales Agreement (which will be named hereafter as Service Agreement) makes a binding between Rentoport, User and/or Lessor and/or Supplier.
3. Minimum/maximum age and driving license requirements :
Beside the fact that required age to rent a car may vary according to the vehicle group, in general, anyone aged between 21-70, holding 1 year or longer valid driving license, able to be present at the rental desk without any restriction to drive a car, can benefit from car rental service. An extra insurance coverage may be imposed for those who don’t meet these requirements. Detailed information can be viewed on the booking stage and in the supplier’s service agreement or T&C. In case of disagreement, terms and conditions in supplier’s service agreement applies.
4. Vehicle properties :
Vehicle make, model, color, specifications, equipments may vary according to rental company. Therefore provided vehicle’s make, color or specifications or equipments may be different than shown on the site. However, the sub-segments’ vehicles may NOT be offered. In case of technical failure, physical damage, extension of the previous rental period of the reserved vehicle, the same or higher featured vehicle of the booked car segment must be provided.
Under any circumstances, if it is indispensable for the supplier to allocate another vehicle, lesser or user’s approval must be asked. Despite all efforts, if the supplier is unable to fulfill the request according to the preferences of the lessor or user, a mutually signed agreement must be arranged for a full refund.
5. Rental period :
The vehicle can only be rented at least for a rental day which corresponds to a maximum 24 hour time period that begins on time stated in the reservation request form. Unless indicated otherwise, rentals for shorter time periods must be paid as full rental day. Exceeding rental period may require extra payment applicable as stated in the service agreement or T&C of the supplier. If no information is available, each hour of delay will be charged 1/3 of full rental day and the additional time will be charged at the rate that the booking was originally made. Delays longer than 3 hours will be charged a full rental day and the additional time will be charged at the current rate applied by the supplier on the date of extention. Please note that no refunds will be made for the early returns or late pick-ups. Extra fees may be charged if official detention occurs during the rental period without any default or neglect of the supplier and the elapsed time will be added to the rental period.
6. Mileage restriction/limitation :
Unless stated otherwise, there is no restriction or limitation of the distance driven during the rental period. For the rentals subject to mileage restriction or limitation, additional fee will be calculated based upon mileage specified in the rental agreement and the extra mileage fee will be charged for each kilometer that exceeds the limit. Charges may apply as indicated in the supplier’s service agreement or T&C.
7. Additional driver :
If rental car is to be used by more than one person each and every driver must be specified in the reservation request form or in the rental agreement. For the damages caused by a driver that is not indicated in the rental agreement, since the insurance coverage will not be applicable in such case, both the lessor and driver will have joint liability with full responsibility against third parties. If purchased rental service does not include additional driver service, it must be purchased as extra for each additional driver . Additional driver(s) is/are also required to be in conformity with age and driving license criterias.
8. Insurance coverage :
All rented vehicles, are under insurance coverage for the damage and / or the theft of the vehicle that may occur during the rental period. Coverage (with or without deductible) is applicable in accordance with terms and conditions of insurance of the supplier and purchased rental service. There are also renting options that doesn’t lay any pecuniary liabilities on users with the insurance applications that lays a part of the damage or vehicle cost (includes pecuniary liability) on users. If there is no reason that invalidates the insurance coverage, the pecuniary liability (deductible) of the user, driver or lessor shall not exceed 5% of the rented vehicle cost. Except the insurance services that doesn’t require any official reports, for all insurance coverage on any type, theft / accident and alcohol determination reports from the relevant authorities (police or gendarmarie) and giving immediate notice to the supplier is required. The conditions to benefit from the insurance coverage is applied according to the rules stated on the service agreement of the supplier rental company which is published on the website.
9. Cases where insurance coverage is not valid :
The users, drivers and/or lessors are severally liable for the financial, physical or spiritual damages on third parties and for all kinds of damages and losses arising from driver’s fault such as being under the influence of alcohol or any narcotics, not following the traffic rules, false or unwary use of the vehicle for the inconvenient purpose, forcing its limits, exposing to predictable risks, driving by risking the security of life and property or without taking necessary measures, transporting dangerous goods such as inflammable or combustible materials, continuing to drive as the vehicle show signs of failure or malfunction with sound warning or visual display, usage by a driver who is not registered in the rental agreement, perform speed/performance trial with the vehicle or pulling/towing other vehicles, and also not reporting theft situations to authorities on time or reporting late. The user or driver is also liable for taking precautions to provide security of life, property and traffic until the roadside assitance team or supplier company officials arrive. At the end of the rental period, once the vehicle is returned, missing accessories or pieces (roof rack, lighter, ashpit, fuel filler cap etc) that is in the standard equipment and is articulated in the rental agreement or vehicle delivery record, are not under coverage of insurance. The conditions of the insurance coverage is applied according to the rules stated on the service agreement of the supplier rental company which is published on the website.
10. Stranded vehicle :
Except the situations where user is at fault such as blow-outs, running out of fuel, overheating of the engine etc. or battery discharge, loading over the admissable load capacity, taking inappropriate or out of standart fuel; in situations where the vehicle is broken at obstructive level for safe travelling or if vehicle is stranded due to electric or electronic installation or mechanical breakdown causes, if the fault/breakdown cannot be repaired by the road assistance, supplier company will provide another vehicle with similar or better specifications within 400 km./250 miles range to supplier’s nearest office, if it is not possible, another vehicle with different features (with the consent of the user or driver) will be sent within 6 (six) hours for Turkey and 3 (three) hours for TRNC after the notification of the user/driver is received. In such case, the user or driver is liable for taking necessary measures to ensure security of life, property and traffic until the supplier company officials receive the stranded vehicle. If the user does not receive another vehicle within the time specified, unless stated otherwise on supplier service agreement, supplier company will provide accommodation or alternative transportation with user’s or driver’s approval on condition that the expenses won’t exceed the rental price of 2 (two) days of the rented vehicle. In addition, the total cost of the unused part of the rental period will be fully reimbursed within 1 month at the latest.
11. Additional coverage and service packs :
Unless stated otherwise on supplier’s service agreement, tire blow-outs, headlight glass - glass breakage, roof damages, vehicle’s underbody and interior damages that occur out of stabilized roads, are not under coverage of insurance. Extra insurance package must be purchased during booking process in order to above mentioned risks or if partial liability insurance (insurance with excess) is chosen. The contents of the extra insurance and service packages are defined and applied according to the conditions that are specified on supplier’s rental agreement. Additional services such as navigation device, booster seat, snow chains, snow tire or roof rack will be provided upon availability and may be charged as extra.
12. Booking :
The booking of the selected vehicle may be considered as approved only when booking confirmation form is submitted to the user by e-mail. In case of payments with money order / EFT / money transfer, the booking process will start after the payment is reflected to indicated account. In case of failure to receive the booking confirmation form caused by incorrect or incomplete e-mail address, or if the content of the e-mail cannot be displayed properly or in case of insufficient storage to receive new e-mail, booking confirmation form can also be viewed or resent on user’s panel. However, the user is fully responsible for specifying all the necessary informations correctly and completely in order to enable establishing a healthy communication. Rentoport.com or the supplier cannot be held responsible for any problems or claims arising from incorrect or incomplete information. On condition that making a booking request at least 24 (twenty four) hours prior to the rental starting time, for the booking requests that cannot be confirmed due to technical communication problems or supply problems, the user will be informed by e-mail or phone within 12 (twelve) hours at the latest. In such cases, a new booking request for another vehicle group may be arranged with the user’s approval, or if it is not possible, booking request can be cancelled and the payment will be fully reimbursed. Minimum booking day limitations or date restrictions can be applied due to public holidays, local conditions etc.
13. Payment :
Payments can be made with a credit card issued under the name of the person or the institution/company who requests the booking. Money order / EFT / money transfer can also be preferred on condition that the payment is made and placed to the bank accounts at latest 1 (one) business day before the rental starts. Depending on the content of the offer, cash payment option may also be offered. If the money transfer will be made with a different currency, the exchange rates will be based on rates of the receiver bank. (Please contact Customer Relations for further information.) Regardless of how the payment is made, if it is stated on the rental offer, for the provision (deposit) procedure, during the delivery of the vehicle, a credit card (virtual cards will not be accepted) that is valid for at least 6 (six) months and registered to the driver’s name, must be submitted. Provision (deposit) procedure is applied on user’s or driver’s personal credit card. Rentoport.com does not keep your credit card information. For this reason, credit card informations must be given for each booking request. In case of suspicion of credit card fraud or unauthorized use of the credit card or due to the inapproriate financial/legal record of the user/lessor/driver, Rentoport and/or supplier reserves the right to withdraw the rental agreement or the booking unconditionally.
14. Deposit procedure :
In order to assure costs that might occur during the rental period such as damage costs which are considered out of the insurance coverage, traffic fines, missing fuel etc., a deposit of differing amount according to vehicle groups, can be applied to the driver’s credit card as provision. Among the informations given in the listings, the deposit amount that will be applied for each vehicle group and number of credit cards required are stated. In cases that the credit card limit does not cover the provision amount, the supplier has the right to avoid the vehicle’s delivery. In such case, since the allocation of the rental vehicle to another client is hindered, the refund will be made with a deduction of 1 (one) day rental fee. If the booking period is 1 (one) day, no refund will be made. Supplier may suggest another vehicle upon availability of the credit card limit, or demand submission of a second credit card. However, the supplier cannot demand more deposit or credit card(s) than stated on the listing of the site.
15. Booking modification or cancellation :
For service quality and security purposes, all the changes or cancellations must be made through rentoport.com. Unless stated otherwise on the supplier agreement, the change and cancellation procedure will be applied as follows.
Up to 48 hours prior to the start of rental period, booking cancellation can be made free of charge and the payment will be fully refunded. In case of modification, the procedures will be applied according to the prices that are valid on the date that the changes are made and upon availability.
For changes or cancellations made within 48 hours before the start of the reserved rental period, since the allocation of the vehicle to another customer is hindered, a refund will be made with a deduction of the rental fee for 1 (one) day. If preferred, paid amount can be used for another booking after deduction of the rental fee of 1 (one) day. In any case, on all the bookings, only 1 (one) change can be made on condition that not exceeding the 1 (one) year limit from the date of first booking request. The rental which is not used within 1 (one) year time period from the first booking request date will be considered as “no show”.
16. Non-Collection or Late Collection of the Vehicle without notice (no show) :
For the bookings that does not include flight information, cases where the user/driver fail to pick-up for over 4 (four) hours without any notices to rentoport.com and/or supplier, will be considered as no show. In this situation, the supplier cancels the booking and the payment will not be reimbursed. In any case, the time period of the delay won’t be added to the return time. Especially for the rentals starting from the airports, in order to keep track of the delayed flights, the flight number must be indicated during the booking process. If it is not possible at that time, flight info may also be added later by logging in to rentoport.com up to 48 hours before the start of the reserved rental period. If there is no notification within the 4 (four) hours after the flight arrival time and the the customer fail to pick-up, even though the flight number is stated, booking will be considered as “no show”. In case of non-collection caused by force majeure such as health problems with official proof, natural forces, acts of civil or military authorities, internal disturbance, war, civil war, strike, fire etc. vehicles will be provided upon availability or a refund will be made.
17. Delivery of the vehicle :
Vehicle can only be delivered to user/driver after fill up of the delivery form by company officials at the address and time that are specified on the booking confirmation form. If the delivery of the vehicle is requested out of office hours and/or on another address and/or time apart from the ones that are stated in the booking form, supplier might demand extra charges. The user/driver must present the booking confirmation form that is sent by e-mail, an identity card or passport, a credit card(s) issued under his/her name and a valid driving licence. The liability for controlling the usability of the vehicle and its features stated on the rental offer before signing the delivery form is on the user/driver. However, the supplier is responsible for the damages, missings or faults that are unnoticeable at sight. Supplier has the right not to deliver the vehicle to the ones who are not suitable for the user profile such as people who don’t meet the minimum age or driver’s licence criteria, who submitted damaged/altered or invalid documents, who made false statement/declaration, whose credit card limit an/or validation is not qualified for the provision, who is inappropriate to drive a car for any other reasons. According to circumstances another vehicle can be suggested to the user/driver. If the request cannot be met, since the allocation of the vehicle to another customer is hindered, the total amount of rental will be refunded with a deduction of 1 (one) day’s rental fee. If the booking period is 1 day, then there won’t be any refund.
18. Return of the vehicle :
The returned vehicle should be collected from the user/driver after the completion of the delivery form by company official at the address and time that are specified on the booking confirmation form. If the vehicle is requested to be delivered at a different place than pick-up location after its collection, supplier may demand extra charges. However, if it is stated on the reservation request, the collection of “one way” or “distant delivery” fee will be collected upon the amount specified on the booking confirmation form. The user must deliver the vehicle to the supplier’s officer in exchange of signed delivery form. If the delivery of the vehicle is requested out of office hours and/or on another address and/or time apart from the ones stated in the reservation request form, supplier may demand extra charges. The costs that can be determined during the delivery of the vehicle and not limited with the damages and/or deficiencies that are recorded with official report, the costs of damages that can unquestionably be noticed later on (like transmission damage), will be demanded from user and/or lessor/ driver(s) in line with the insurance coverage conditions. However, once the vehicle is accepted by the supplier company’s official, the cost of the damages, missings and/or faults that can be seen with naked eye and which are not recorded on official delivery report shall not be demanded from the user and/or lessor and/or driver(s).
19. Fuel procedure :
Fuel procedure varies according to supplier company’s agreement and the selected services during reservation process. In general, if prepaid fuel is not purchased, vehicles must be returned with the same quantity of fuel as collected. No refunds will be made for the extra fuel on return. However if the vehicle is returned with less fuel, in addition to fuel charge, a handling fee may be demanded.
20. Traffic fines, toll road and bridge tolls :
The costs caused by the traffic fines, toll road usage and bridge tolls belongs to the user (driver). If the driver cannot be identified, then all of the drivers mentioned on the rental agreement are under joint liability. The autopass usages through HGS and OGS devices during the rental period and/or the traffic tickets that is written to the vehicle’s plate number within the rental period will be collected from drivers’s credit card(s) or be deducted from the deposit. Despite the verbal and/or written notifications to the lessor or user or driver, if the traffic fines, toll road and bridge tolls which occured within the rental period is not paid off on time and therefore transferred to the supplier, the right of the supplier company to take legal action is reserved.
21. Cross border policy :
Crossing the national borders is not allowed. Except the theft situations (on condition that it is reported to relevant authorities immediately), the liability for the vehicles that is driven across the borders is on the user and/or lessor and/or driver(s). In such case, since the agreement conditions would be violated, all the rights of the supplier company as the legal owner of the vehicle including hindering the usage of vehicle are reserved.
22. Retraction from the renting request :
On rentals that are made through rentoport.com, the supplier company is responsible for providing the services that the user/lessor demanded by paying its price, properly and completely, as stated on the reservation request form. However, if the user and/or lessor retracts from his/her request with a justified reason and/or force majeur, a refund can be made after the evaluation by Rentoport.
In case of change of mind from renting without stating a justified reason and/or force majeur or retracting from purchasing a part of the service, for the bookings that no flight number is stated within 1 (one) hour of the rental period start, and for the bookings that flight number is stated within 4 (hours) from the landing of the plane, the request for amendment/cancellation must be made by login through rentoport.com. In such situation, if there is no adverse statement of the supplier, since the allocation of the vehicle to another client is hindered, the payment of the rental will be refunded by a cut of 1 (one) day rental fee. If the amendment/cancellation is not made through rentoport.com, the booking will be processed as late collection or non-collection without notification (no show), and no refund will be made.
23. Not meeting the reservation :
If the supplier company cannot meet the reservation due the causes such as vehicle breakdown, malfunction, extension of the previous rental period etc, a vehicle from another supplier can be provided without demanding extra charges from the lessor/user on condition that the rental conditions and service content will remain the same. In such case, the supplier who received the booking is legally liable only for the services specified on the booking confirmation form. If vehicle cannot be provided in any other way, the supplier who accepted the booking is liable for paying the renting cost for 1 (one) day as compansation to the client. In addition to that, the amount that is collected for booking will also be fully reimbursed to the lessor/user without any cut.
24. Privacy and security :
The personal informations, identity cards, passport or driving licence images are under protection according to the security standards set by the laws and will not be shared with the third parties except the officials of the supplier company as the requested service requires and/or personnel authorized by official authorities. The credit card informations are not recorded. Security certificate information can be seen by clicking on the related area on address bar. User's reviews are published without sharing personal information and are subject to the approval of the site management. Users who posted comments on the site are deemed to have agreed that the scoring and comments to be published on the site, shared with suppliers and/or used for service development purposes.
25. Use of cookies :
Within the knowledge of the user, rentoport.com website can use cookies in order to offer ease of use (such as remembering language or currency preferences) or offer special advantages to users by tracking their in-site activity. For more information please read our cookie policy.
26. Rights and obligations :
The user and/or lessor and/or driver(s) and/or supplier accept, declare and undertake that they understood and approved to act proper for all the conditions on Service Agreement, with good will and and moral principles, in line with legal regulations and all the legislation in force, protect and respect on the mutual interests, all the conditions and rules stated in this agreement during making reservation, service procedures, taking services of Rentoport and making any process related to these services. On issues that are not stated on Rentoport service agreement, supplier’s service and/or rental agreement that are published on the website will be applied. It is advised to read the service agreement and rental agreement carefully and keep a copy for reference. Suppliers cannot use the contact informations of the person or institution that is received through the Rentoport, for any advertisement, announcement, campaign, discount notification, birthday celebration etc. through e-mail, sms, phone etc.
27. Competent authorities on controversy state :
In cases of any controversy/conflict/dispute between the parties and Rentoport, in controversies caused by application of this agreement Courts of Istanbul, Istanbul Consumer Arbitration Committee and Consumer Courts of Istanbul are solely authorized. In disagreements between the lessor/user/driver and supplier due to the content and/or application of rental service and/or usage of the service/vehicle, authorities and courts of the county and/or city and/or country of the supplier’s office that offered the rental service are authorized.
28. Disclaimer of liability :
In case of any disagreement on situations not stated or partly stated on this agreement, the agreement conditions of the supplier company will be deemed valid. Vehicle rental services are provided by the suppliers whose offers are listed on rentoport.com. Therefore, in accordance with the consumer protection law and applicable legislation in force, all the criminal and legal responsibility for the vehicle rentals that will be made through rentoport.com is on the supplier who brings the service. Rentoport or its employees cannot be held liable for the faults and/or damages and/or losses arising from the services that supplier company provides, user’s faults and/or and/or damages and/or losses arising from these, the damages given to third parties or harms that suppliers might face due to opinions and comments of the users/lessors. Except situations that may be considered as defect of service, Rentoport cannot be held liable for force majeure which includes natural disasters, civil and military actions, war, unrest, lock outs, fire, power cuts, cut off of internet service, strikes, terrorist attacks and similar events. Rentoport cannot be held responsible for any damages or costs that may occur due to a lack of action on the part of the user/lessor/driver or supplier who has not taken into account a e-mail/sms sent by Rentoport. All rights of Rentoport that arise from laws including avoiding bringing service to user, lessor, driver, additional driver and/or supplier firms who doesn’t obey the goodwill rules and/or conditions specified in this service agreement, ethics and laws, are reserved.
Natural person or legal entities who made a booking request through rentoport.com, internet or telephone and/or who brings service as supplier declare and undertake that they have read, understood and agreed the conditions which consist of 28 (twenty-eight) articles of this service agreement.
